The safety of all Moose Travel Network passengers and our staff is of utmost importance. That’s why we developed the Moose Travel Network Safety Policy. Please read the policy and let us know if you have any questions or comments.
Emergency Contact Number
In the event of an emergency involving a Moose bus or Moose passengers in Western Canada, please call the Moose Travel Network emergency phone number:
+1-604-364-3035. This number is monitored 24 hours per day.
We take safety very seriously, and as such, it is important that our emergency phone line is used only for actual emergencies occurring on our tours. Calling this phone for non-emergencies blocks the line unnecessarily, and prevents others from contacting us about a real emergency. Here are just a few examples of NON-emergencies for which you should NOT call our emergency line:
- you missed your flight and will not make the scheduled departure time for your Moose tour
- your daughter/son/brother/sister/friend is on a Moose tour, and you haven’t heard from them in a few days
- you need to advise a Moose traveller of a serious incident back home (Note: we’re very sorry to hear this, but this phone line is only for emergencies occurring on our tour)
For non-emergencies, please see the Contact Us page for our regular contact details.
We also recommend checking your home government’s travel advice whenever you travel abroad. Below are links to the government travel advisory pages of countries from which many Moose travellers originate. If your home country is not listed below, try doing a Google search.
United Kingdom: https://www.gov.uk/foreign-travel-advice
New Zealand: https://www.safetravel.govt.nz/