Frequently Asked Questions

Activities

There is no need to book these activities in advance. Your Moose tour guide will tell you all about the activities once you are on the trip. They will book it for you and will make sure you get there and back. You will either pay for these activities to your Moose guide or directly to the activity operator.

Pick-up and Drop-off

You usually arrive at each destination around 5.00pm – 7.00pm. The return time is dependent upon external factors such as traffic and, at times, there may be delays due to unforeseen circumstances.

We strongly recommend that you do not book other travel or activities on the final day of your tour. Some tours, such as Athabasca, Coho and Tomahawk, include a group dinner on the final night.

What to bring

It’s a good idea to bring a small amount of cash with you, especially if your bank charges high international bank fees on credit card usage. Some activity providers only accept cash however your tour guide will sure you have a chance to get cash out beforehand.

 

There is a limit of one travel bag (suitcase, backpack, etc.) and one personal carry- on luggage (day pack, small bag, etc.) per person.

Also, please be advised that we have limited space at the back of the bus. Therefore we recommend where possibly to bring a backpack over a suitcase as there are no elevators in any of the hostels that Moose stays at.

The Samesun hostel in Vancouver and Banff have storage facilities at a small cost that can be accessed by Moose passengers. Please contact the hostels directly for more information.

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Sleeping bags are not required. The hostels will provide linens. Most hostels provide towels however it’s a good idea to bring a beach towel for during the day!

We ask you keep your luggage to one suitcase or backpack (maximum 20kg/44lbs) for storage in the bus luggage compartment, and one smaller day pack/bag to carry on the bus.

Weather is generally warm however you should be prepared for a variety of conditions.

  • Closed-toed, comfortable walking shoes
  • Flip flops or sandals are handy for warmer locations
  • Sun cream
  • Jacket for cooler temperatures
  • Swimmers
  • Beach Towel – Hostels provide bath towels
  • Camera
  • Credit card and/or cash
  • And a sense of adventure and smile!

Sleeping bags are not required.

Flexi-pass

You can start your Moose tour in either Vancouver or Banff, depending on the tour. If you would like to start at a different destination, please contact our reservations staff to discuss options.

Check our departure schedule to see which days the Moose bus will be coming through each location. We have departures 2 – 3 times a week, which gives you the perfect flexibility to create your own itinerary.

You can pre-book your flexi-pass travel dates or you can change it as you go. Feel free to hop off at the last minute and to change your itinerary as many times as you need.

Pre-booking: You can pre-book your dates when you book online or by contacting our reservations office.

Go the go: If you are unsure where and when you’d like to hop-off and on the bus, you can simply do it as you go. You can speak to your guide or contact the reservations office to confirm bus availability. During peak season our tours can fill up quickly, so thinking in advance could keep your adventure on the move.

To confirm bus availability, please contact our reservations office. During peak season (July to August), we recommend pre-booking hop-on hop-off dates if you are on a tight schedule as our buses can get pretty full.

Please note: You will be required to book your own accommodation for the nights you hop off the bus.

The flexi-pass is valid for the whole season it was purchased in. You could hop off and extend your stay in Banff or Vancouver anywhere from 2 days upto 3-4 months. Anytime between first buses in April, through to the final buses in October – take as long as you want!

The Moose Flexi-pass allows you to extend your stay in our hub locations of Vancouver and Banff. This means you can do the tour at your own pace and explore these destinations in your own time.

Each time your tour passes through either of these destinations, your Flexi-pass allows you to jump off the bus and hang out for as long as you like. Our longest Flexi-pass is the 14 day Pacific tour covering all regions in Western Canada.

When you are ready to hop back on the tour, just let our office know and we’ll find you a seat. You can either pre-plan your flexi-pass dates or do it at the last minute. (Pre-planning your flexi-pass itinerary can save you from waiting due to full buses in peak season).

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Trip Costs

Yes! Most hostels have cooking facilities and we make grocery stops along the way. Often we also organize meals for those interested – it makes cooking easy and cheap!

You should budget approximately CAD$15 – $30 per day depending on where you decide to eat. Restaurants will be more expensive and don’t forget to account for tax and tips!

Some dinners are included in the tour and some hostels provide free breakfast. See your specific tour to see what’s included.

We understand backpackers are on a budget so we stay at hostels with cooking facilities, where possible, and encourage group dinners! The Moose Bus makes stops at grocery stores along the way to keep costs down.

  • Hostels in Canada range from $29 – $75 CAD per person, per night for a dorm bed in shared accommodation
  • Food – budget approximately $15 – $30 CAD per day depending on where you decide to eat. Restaurants will be more expensive and don’t forget to account for tax and tips!
  • Activities—anywhere from $20-$200 CAD. See activities descriptions for more details.
  • Transportation in 11-24 seater mini-buses with air-conditioning and large viewing windows
  • Services of tour guide/driver
  • Hop-on hop-off flexibility in our hub locations: Vancouver and Banff
  • Some meals – check out the specific tour to find out what meals are included
  • Provincial and National Park entrance fees
  • Vancouver Island Ferry fees
  • Some activities – check out the specific tour to find out what activities are included

General

Please let your guide know if you have special dietary requirements at the beginning of your tour. We do try our best to cater to your requirements. Vegetarian options are always available in our included dinners.

The legal drinking age varies in each province. It is 19 years in British Columbia and 18 years in Alberta.

Tipping is customary in bars and restaurants in North America. A tip of 15-20% of the bill is recommended. Other service industries also expect a tip such as hairdressers and massage services.

We recommend a $1 – $2 tip for taxi’s.

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The Moose buses are safe, comfortable mini-coaches seating between 11 – 24 people. They have extra large windows for catching all the great views, air-conditioning to keep cool and a sound system to keep the tunes rolling.

 

 

 


 

All passengers on multi-day trips must be 18 or older.

Most of our travellers are between 18-35, but we welcome all guests 18 year +.

Travellers should be adventurous, independent, mobile and familiar with hostels!

Enjoy the confidence of having a well organized group tour, but get the flexibility of doing your own thing.

Enjoy the confidence of having a well organized group tour, but get the flexibility of doing your own thing.

 

Yes! The Moose bus is a great way to meet other people. A lot of our passengers travel alone and you may also have small groups of friends and couples on the trip.

Many individuals come on the tour alone, but leave with new friends from around the world.

Find out more about being a solo traveller on a Canadian Moose tour.

 

 


 

Accommodation

Yes, however we cannot guarantee your camping gear will fit on the Moose bus so we recommend staying at hostels. If you decide to camp (and we can accommodate your additional luggage), you will have to organize the campsite yourself and arrange to be at one of the pick up locations (see Pick-up Schedule).

To make life on your Moose tour as simple as possible, we recommend purchasing our Pre-Paid Accommodation Package. The package covers your accommodation costs for the standard nights of the trip, in mixed gender dorm beds, so you’re already paid up when you check in. This means you’ll be in your room faster, and therefore have more time to enjoy your epic adventure! Please note that the Accommodation Package does not include the nights prior to and after the tour, or additional nights if you jump off the bus.

If you do not purchase the Accommodation Package, you will need to pay for your bed directly to the hostel, or you will need to book your own accommodation if you do not wish to use the bed we have reserved for you. Note that hostel prices can fluctuate due to supply and demand, particularly during busy season. By purchasing our Accommodation Package your rate is guaranteed.

IMPORTANT: If you wish to stay in accommodation other than a mixed gender dorm (e.g. private room or hotel), do not purchase our Accommodation Package. We do not offer an accommodation upgrade service, nor do we offer partial refunds of unused dorm bed nights.

No, unless you purchase the Accommodation Package. The Accommodation Package allows you to prepay your accommodation and covers the standard overnight stops. It does not include the nights prior to and after the tour, or additional nights if you jump off the bus.

No! We book dorm beds for you at our partner hostels at each overnight stop. You will be required to book your own accommodation if you jump off the Moose bus and spend additional nights at an overnight location. Passengers wanting a private room or to stay at other hostels or hotels have to book their own accommodation and are encouraged to choose accommodation that is close to our pick up locations.