Frequently Asked Questions

Activities

There is no need to book these activities in advance. Your Moose tour guide will tell you all about the activities once you are on the trip. They will book it for you and will make sure you get there and back. You will either pay for these activities to your Moose guide or directly to the activity operator.

Pick-up and Drop-off

You usually arrive at each destination between 5.00pm – 7.00pm. The finishing time is dependent upon external factors such as traffic and, at times, there may be delays due to unforeseen circumstances. Note that the Roadrunner tour typically finishes in Banff quite late, usually after 8.00pm.

We strongly recommend that you do not book onward travel or activities on the final day of your tour. Some tours, such as Athabasca, Coho and Tomahawk, include a group dinner on the final night.

What to bring

It’s a good idea to bring a small amount of cash with you, especially if your bank charges high international bank fees on credit card usage. Some activity providers only accept cash however your tour guide will sure you have a chance to get cash out beforehand.

 

Please be advised that we have limited space in the luggage storage compartments of our buses. Therefore, we recommend bringing a backpack rather than a suitcase, since they are typically smaller and easier to pack into the bus luggage storage area. Please also note there are no elevators/lifts in any of the hostels that Moose stays at, and thus a backpack will be easier to carry around.

Luggage Restrictions

Each passenger is restricted to one reasonably sized main backpack, bag, or suitcase to be stored in the bus luggage compartment, with a maximum allowable weight of 23kg (50lbs) and maximum linear dimensions (Height + Width + Depth) of 158cm (62in). In addition, each passenger may bring one small daypack that will be carried in the passenger compartment of the bus.

We reserve the right to refuse to accept luggage that exceeds our weight and/or size restrictions, and we will not cover any storage costs incurred by the client as a result. If we do accept overweight or oversize luggage, we will charge a fee of $50 per bag for overweight/oversize pieces. Note that the decision to accept an overweight/oversize piece can only be made at departure.

Luggage Storage in Vancouver and Banff

The Samesun hostels in Vancouver and Banff have storage facilities at a small cost that can be accessed by Moose passengers. Please contact the hostels directly for more information:

https://samesun.com

Sleeping bags are not required. The hostels will provide linens. Most hostels provide towels however it’s a good idea to bring your own beach towel since we often make swim stops en route while travelling between overnight destinations!

Luggage Restrictions

Each passenger is restricted to one reasonably sized main backpack, bag, or suitcase to be stored in the bus luggage compartment, with a maximum allowable weight of 23kg (50lbs) and maximum linear dimensions (Height + Width + Depth) of 158cm (62in). In addition, each passenger may bring one small daypack that will be carried in the passenger compartment of the bus.

We reserve the right to refuse to accept luggage that exceeds our weight and/or size restrictions, and we will not cover any storage costs incurred by the client as a result. If we do accept overweight or oversize luggage, we will charge a fee of $50 per bag for overweight/oversize pieces. Note that the decision to accept an overweight/oversize piece can only be made at departure.

Backpack or Suitcase?

Please be advised that we have limited space in the luggage storage compartments of our buses. Therefore, we recommend bringing a backpack rather than a suitcase, since they are typically smaller and easier to pack into the bus luggage storage area. Please also note there are no elevators/lifts in any of the hostels that Moose stays at, and thus a backpack will be easier to carry around.

Luggage Storage in Vancouver and Banff

The Samesun hostels in Vancouver and Banff have storage facilities at a small cost that can be accessed by Moose passengers. Please contact the hostels directly for more information:

https://samesun.com

We recommend packing as lightly as possible! Note that almost all hostels we use have guest laundry facilities, so you will be able to wash your clothes while on tour. Please read our baggage restrictions for more information.

Packing Lists

The following is a suggested clothing list only, based on our experience:

  • 1 pair of comfortable shoes for trail walking. Hiking shoes/boots are not required, unless you plan on doing more challenging hikes on your own, or you are travelling in the spring/autumn when conditions may be wet/snowy/muddy!
  • 1 pair of smart-casual shoes
  • 1 pair of flip-flops/thongs/jandals
  • 2 pairs of jeans/long pants
  • 2 pairs of shorts/skirts
  • 4 shirts/t-shirts
  • 2 sweaters/jumpers (layers!)
  • Smart casual evening wear
  • Underwear and socks
  • Swimsuit & towel
  • 1 rain/windproof jacket
  • Hat for sun & rain protection
  • Beanie (called a toque in Canada) & light gloves – it can get cold in the Rockies and in the Coastal Mountains at higher altitudes and/or on/near the glaciers, even in the middle of summer!

Other general items to pack:

  • Toiletries
  • Sunscreen
  • Insect repellent
  • Electrical plug adapter
  • Camera, batteries, chargers
  • Flashlight/torch (or use an app on your smartphone)

NOTE: a sleeping bag is NOT required, and in fact, many hostels will NOT allow them due to potential bed bug issues. All hostels we use provide pillows and bed linen.

 

Accommodation

If you have booked your own accommodation at a hostel, and are paying direct to the property upon arrival, you MAY be able to pay by Visa or Mastercard. Please check directly with every hostel you have booked to confirm which cards they accept.

Yes, if you book a non-accommodated tour, you can choose to stay wherever you like, including at campsites! However, please note that we cannot guarantee your camping gear will fit on the Moose bus, and as such we recommend staying at hostels. Please read our luggage restrictions for more information and to find out about overweight/oversize baggage fees.

If you decide to camp (and we have space for your additional luggage), you will have to book all campsites yourself and arrange to be at one of the pick up locations (see Pick-up Schedule).

If you book an accommodated tour, the cost of all hostel accommodation on tour is included in your tour cost. Booking an accommodated tour is your best value option because we receive discounts from our accommodation partners that are not available to the general public, and we pass these discounts on to you!

You always need to book your own accommodation in Vancouver and/or Banff, both prior to and after your tour. Hostel prices range from CAD$30 to $100 per person, per night for a bed in a shared dorm, depending on location and season. Please contact your preferred hostels for exact pricing. For your convenience, we recommend booking at one of our pickup/dropoff locations.

If you book a non-accommodated tour, you will need to book your own accommodation in every overnight location, with the exception of Rampart Creek Wilderness Hostel, where one (1) night of mixed gender, hostel dormitory-style accommodation is included. Please contact your preferred hostels/properties for exact pricing.

Accommodation is included if you book an accommodated tour. Please note that ALL nights prior to and after your tour are NEVER included.

If you book a non-accommodated tour, accommodation is NOT included and you must book all accommodation yourself, with the exception of Rampart Creek Wilderness hostel where one (1) night of mixed gender, hostel dormitory-style accommodation is included.

Please read our Accommodation page for more detailed information.

If you book an accommodated tour, accommodation during the tour is pre-arranged and included. You will only need to book your accommodation for before and after the tour.

If you book a non-accommodated tour, you must ALWAYS book your own accommodation for every overnight location, with the exception of Rampart Creek Wilderness, where one (1) night of mixed gender, hostel dormitory-style accommodation is included.

Please read our Accommodation page for more detailed information.

Trip Costs

Yes! Most hostels have cooking facilities and we make grocery stops along the way. Often we also organize meals for those interested – it makes cooking easy and cheap!

You should budget approximately CAD$15 – $30 per day depending on where you decide to eat. Restaurants will be more expensive and don’t forget to account for tax and tips!

Some dinners are included in the tour and some hostels provide free breakfast. See your specific tour to see what’s included.

We understand backpackers are on a budget so we stay at hostels with cooking facilities, where possible, and encourage group dinners! The Moose Bus makes stops at grocery stores along the way to keep costs down.

  • Hostels in Canada range from $30 – $100 CAD per person, per night for a dorm bed in shared accommodation, depending on the location and season
  • Food – budget approximately $15 – $30 CAD per day depending on where you decide to eat. Restaurants will be more expensive and don’t forget to account for tax and tips!
  • Activities—anywhere from $20-$200 CAD. See activities descriptions for more details.
  • Accommodated tours include accommodation in mixed gender, hostel dormitory rooms. Non-accommodated tours do not…obviously 😉
  • Transportation in 11-24 seater mini-buses with air-conditioning and large viewing windows
  • Services of a professional and fun Moose tour guide/driver
  • Scenic and adventure stops, including walks, hikes and swims
  • Some meals – check out the specific tour to find out which meals are included
  • National Park entrance fees
  • Vancouver Island Ferry fees (for itineraries that include Vancouver Island)
  • Some activities – check out the specific tour to find out what activities are included

General

Please let your guide know if you have special dietary requirements at the beginning of your tour. We do try our best to cater to your requirements. Vegetarian options are always available in our included dinners.

The legal drinking age varies in each province. It is 19 years in British Columbia and 18 years in Alberta.

No, tips are not included. Please note that while your Moose guide does not expect a tip, if you feel they have done an amazing job, a tip will be greatly appreciated at the end of the tour!  If you’re not sure how much to tip, we suggest $3-$5 per day on tour.

Tipping is customary in bars and restaurants in North America. A tip of 15-20% of the bill is recommended. Other service industries also expect a tip such as hairdressers and massage services.

We recommend a $1 – $2 tip for taxi’s.

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The Moose buses are safe, comfortable mini-coaches seating between 11 – 24 people. They have extra large windows for catching all the great views, air-conditioning to keep cool and a sound system to keep the tunes rolling.

 

 

 


 

All passengers on multi-day trips must be 18 or older.

Most of our travellers are between 18-35, but we welcome all guests 18 year +.

Travellers should be adventurous, independent, mobile and familiar with hostels!

Enjoy the confidence of having a well organized group tour, but get the flexibility of doing your own thing.

Enjoy the confidence of having a well organized group tour, but get the flexibility of doing your own thing.

 

Yes! The Moose bus is a great way to meet other people. A lot of our passengers travel alone and you may also have small groups of friends and couples on the trip.

Many individuals come on the tour alone, but leave with new friends from around the world.

Find out more about being a solo traveller on a Canadian Moose tour.